Apr
11
“Designing something requires that you completely understand what a person wants to get done. Empathy with a person is distinct from studying how a person uses something. Empathy extends to knowing what the person wants to accomplish regardless of whether she has or is aware of the things you are designing. You need to know the person’s goals and what procedure and philosophy she follows to accomplish them.”
Indi Young, “Mental models”, the first book published by Rosenfeld Media
